Afsal Rasheed

Subscriptions & Activations — I build and maintain telecom backend services for customer onboarding, subscription lifecycle management, and service activation, supporting the journey from sign-up to an active subscription.

Java · Spring Boot · MariaDB · Redis · RabbitMQ · Docker · Liquibase

CareX — a customer-facing AI support chatbot. I work on the backend systems behind its conversations, from agent orchestration and knowledge retrieval to integrations with business services and handoff to human support. This includes the GenAI tooling that connects CareX to its knowledge and tools.

Python · Go · LangGraph · Redis · Typescript · JSONRPC · RMQ · Docker · Liquibase · GenAI · MongoDB

Promotions and loyalty — telecom services for customer rewards, referrals, and promotion codes. My work spans the backend workflows and APIs for eligibility, reward processing, and administration, alongside integrations with the loyalty system.

Java · SpringBoot · MariaDB · Redis · RMQ · Docker · Liquibase

R&D — I explore and prototype AI agent systems, including L2 agent orchestration and a headless platform that exposes agent skills to clients such as Slack. I also help coordinate releases and deployments and participate in on-call support.

Java · Spring · Python · GenAI · Cursor · Docker · Kubernetes

Worked on R&D projects, backend features, and API integrations using Java and Python, with a focus on performance, maintainability, and application security.

Java · Spring · Python